Can i cancel my order

Since our recent warehouse move the answer is NO, please order very carefully  because once the order is placed there is no way for us to cancel your order.

How quickly will my enquiry be answered?

Our customer service department is generally open 10-3 on Mondays, Wednesday and Fridays. We will endeavour to answer all enquiries in the order that they come in.

Why can't i pre-order an item that is listed in coming soon?

We don't like to keep too many pre-orders on the system in case we lose track of them and orders fall through the cracks, plus inevitably release dates can change and we don't want to hold your money for too long if we're moving release dates around.

Is the money taken straight away when I pre-order an item?

Payment is is taken straight away for all orders (including pre-orders).

What is the Shipping Policy?

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Domestic Shipping Options (UK)

  • £1.50 - RM48
  • £5.00 - Parcel Force - typically delivered within 24 hours of dispatch.

European Shipping Policy

  • Tracked shipping, price will be determined by order weight.

 International Shipping Policy

  • Tracked shipping, price will be determined by order weight.

    Please note: In the unlikely event that your parcel should not arrive, we will resend the order but please allow 7 working days for UK and 25 working days for International before considering the parcel lost and contacting us.


    How do I cancel my order, or a part of my order?

    Please contact us by email on orders@88films.co.uk so that we’ll cancel the relevant product(s), and issue a relevant refund.

    My order has not arrived.

    Please contact us in the first instance on orders@88films.co.uk

    How do I return a product I’ve received?

    Please contact us on orders@88films.co.uk with further details. Is the product faulty or damaged, for example?

    There is a problem with my order – for example, one of the discs is faulty.

    Please contact us in the first instance on orders@88films.co.uk with more details about the issue.

    Can you request a title for us to release?

    Our answer can never be anymore than, "thanks for the suggestion. we will look into the possibility of doing this at our next acquisitions event." So by all means please do contact us but don't expect a different response as we generally work a long way ahead and have a slate stretching several months into the future.


    Can i change my login details?

    Yes but you need to email info@88films.co.uk with your old and new email address for us to change it manually.


    Why Coffee pics?

    We like coffee, we like taking pictures of our releases :)