Returns Policy

The 88 Films Return Policy is valid for 30 days from receipt of your item. See returns procedure below.

AVAILABILITY

Every effort is made to maintain sufficient stock of all the products we offer. Potential inventory shortages at our distributor may impact our ability to fulfil an order. We reserve the right to cancel an order if we are, for any reason, unable to fulfil the order requirements. You will be issued a full refund.

Faulty Items

If you receive a damaged or faulty item then you may return it to us and we will replace it. If there is no stock for that product, then you will be issued a refund. You must send the item back to us first. 

If we have sent you the wrong product then you may return it to us and we will send the correct item or provide a refund. In this instance, we will refund you your initial shipping fee. 

Unwanted Items

  • Items must be returned to us in their original packaging and condition
  • We cannot refund or exchange a product that has been opened and used unless the item is faulty
  • We will issue a refund to your original payment method once the item has been returned and inspected

Pre-ordered Items

If you wish to cancel an item that has been pre-ordered then you can do so by contacting us at orders@88films.co.uk. A full refund will be sent. Please ensure that you cancel the order at least 7 working days before the product is due to be released. Please note that Shopify and Paypal restrict the time frame for refunds through Shopify to 60 days. We will still refund your order but it will be sent as a payment through Paypal and won't show as a refund. 

Testing Returns

We test all products returned to us and reserve the right to return the item to you if we cannot reproduce the fault our end.

What cannot be returned/refunded?

  • Gift vouchers are non-refundable and cannot be exchanged for cash
  • Sale items will be refunded at the sale price

Returns Procedure

  1. To return an item/request a refund, please contact us at orders@88films.co.uk. Please provide the reason for your return
  2. Package the item securely and include your name and order number within
  3. Obtain proof of postage when you send the item. If an item is lost in the post then you will need to claim for it via Royal Mail
  4. You will be responsible for paying the shipping costs for returning your item. If a refund is approved then this will be issued.
  5. If the item is exchanged then it will be shipped to you free of charge.